Privacy Policy

Introduction

At SVP Health Care Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

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Who We Are

SVP Health Care Ltd
The Old Vicarage
2 Waterville Road
North Shields
NE29 6SL

Company Number: 02236368

Telephone: 0191 257 0937
Email: info@svphealthcare.co.uk

SVP Health Care Ltd is the data controller responsible for the personal information collected through this website.

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Information We Collect

We may collect personal information when you:

• Complete a contact form
• Arrange a visit
• Contact us by telephone or email
• Request further information about our care services

This information may include:

• Your name
• Email address
• Telephone number
• Any information you choose to provide in your enquiry

We do not intentionally collect sensitive personal information through our website unless you choose to include it when contacting us.

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How We Use Your Information

We use your information to:

• Respond to your enquiries
• Arrange visits to The Old Vicarage
• Provide information about our care services
• Communicate with you regarding your enquiry
• Improve our website and visitor experience

We will only use your information for the purpose for which it was provided.

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Lawful Basis For Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information using one or more of the following lawful bases:

• Your consent
• Our legitimate interests in responding to enquiries and providing information about our services
• Compliance with legal obligations where applicable

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Contact Forms

When you submit an enquiry through one of our contact forms, the information you provide is securely transmitted to our team via email.

We use this information solely to respond to your enquiry and provide the assistance or information you have requested.

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Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics collects anonymous information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• General geographic location
• Traffic sources

This information does not personally identify individual visitors and is used solely to help improve our website and the services we provide.

You can find out more about Google’s Privacy Policy here:

https://policies.google.com/privacy

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Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

For more information, please read our Cookie Policy.

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How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no website can guarantee complete security, we continually review our security measures to help safeguard your information.

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How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected, including satisfying any legal, regulatory or operational requirements.

When information is no longer required, it is securely deleted or destroyed.

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Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third-party service providers who help us operate our website or provide our services where necessary. These providers are required to keep your information secure and confidential.

We may also disclose information where required by law.

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Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where appropriate
• Restrict or object to certain types of processing
• Withdraw your consent where processing is based on consent
• Request a copy of your personal information

To exercise any of these rights, please contact us using the details below.

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Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

SVP Health Care Ltd
The Old Vicarage
2 Waterville Road
North Shields
NE29 6SL

Telephone: 0191 257 0937

Email: info@svphealthcare.co.uk

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Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

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Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal information. Any updates will be published on this page.